DRAFT, pending human approval. These weights are not signed off.
How the trust score is calculated
The score runs from 0 to 100. Each weight below is marked DRAFT, pending human approval.
| Signal | Weight | Draft rule |
|---|---|---|
| ACRA status is Live | 30 | 30 points when the ACRA status we last checked is Live. Otherwise 0. |
| CaseTrust | 25 | 25 points when CaseTrust is recorded for the vendor. Otherwise 0. |
| HDB or BCA registration | 15 | 15 points when either an HDB registration or a BCA registration is recorded. Otherwise 0. |
| Years operating | 15 | Up to 15 points. Years since the incorporation date, divided by 10, capped at 1, then multiplied by 15 and rounded. |
| Recorded reviews | 15 | Up to 15 points. Count of reviews we hold, divided by 5, capped at 1, then multiplied by 15 and rounded. Google review text and photos are not copied. This count is not a check that the firm or the lead passed. |
Google review text and photos are not an input. A count of reviews we hold is.